Shipping Information
Thank you for shopping with MAESLUX! We’re committed to getting your order to you quickly and safely. Please read below for details on processing times, delivery estimates, carriers, and tracking.
🕒 Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.
➡️ Orders placed on weekends or during holidays will begin processing the next business day.
🚚 Shipping Methods & Delivery Times
| Shipping Method | Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Affordable option with tracking |
| Expedited Shipping | 2–4 business days | Faster delivery — additional cost |
| Express / Priority Shipping | 1–2 business days | Fastest available option |
Delivery times are estimates and begin from the date of shipment (not the date of order).
🌎 Where We Ship
We currently ship to:
✅ United States
✅ Puerto Rico
✅ (Optional: Canada & International — if applicable)
🚫 If a destination is unavailable at checkout, we are not currently able to ship to that location.
💲 Shipping Costs
Shipping charges are calculated at checkout based on your location, package weight, and selected method.
You may see options such as:
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Free Standard Shipping (on orders over $400)
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Flat Rate Shipping
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Real-Time Carrier Rates
Promotions and thresholds may change — always check the cart for current offers.
🔄 Order Tracking
Once your order ships:
✨ You will receive an email with:
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A tracking number
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A link to track your package
If you created an account at checkout, you can also view your order status in your account.
📬 Shipping Exceptions
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Delays may occur during peak seasons or due to carrier issues.
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MAESLUX is not responsible for delivery carrier delays, weather events, or customs holds on international orders.
📦 Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 7 days of delivery:
📧 Email: support@maeslux.com
Include:
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Order number
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Photos (for damaged items)
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Description of issue
We’ll assist you with a replacement or resolution.
🔁 Returns & Exchanges
For our full return/exchange policy (including timelines and conditions), please see Returns & Exchanges on our website.
💡 Shipping FAQs
Q: Can I change my shipping address?
A: Contact us ASAP — we’ll try to update it before the order ships.
Q: Do you offer local pickup?
A: (Yes/No — include details if yes.)
Q: Do you ship internationally?
A: (List countries or note that you do offer international shipping.)