Last updated: December 1, 2025
At MAESLUX, we are committed to delivering your timepiece securely and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation, unless otherwise stated.
- Pre-order items follow the estimated production and delivery timelines provided at the time of purchase.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Origin
All orders are shipped from the United States.
Shipping Methods & Delivery Times
We offer insured and trackable shipping for all orders.
United States
Standard Shipping3–7 business days
Expedited Shipping2–3 business days, when available
International
Standard International Shipping7–14 business days
Delivery times may vary depending on the destination and customs clearance.
Shipping Costs
- Shipping fees are calculated at checkout.
- Applicable taxes, duties or customs fees for international orders are the responsibility of the customer.
Order Tracking
- Once your order has shipped, you will receive a tracking number by email.
- Please allow up to 24 hours for tracking information to update.
Delayed, Lost or Stolen Shipments
While MAESLUX works closely with trusted carriers, delivery delays may occasionally occur because of factors beyond our control, including carrier disruptions, weather conditions or customs processing.
If a package is marked as delivered but has not been received, customers are encouraged to contact the carrier directly for further assistance.
MAESLUX will provide reasonable support to help resolve delivery-related issues when possible.
Damaged Shipments
If your order arrives damaged, please complete the following steps:
- Contact us within 48 hours of delivery.
- Email support@maeslux.com.
- Include your order number and clear photographs of the damage.
We will assess the issue and provide further assistance in accordance with our warranty policy.
Pre-Orders
- Pre-order items are shipped once production is completed.
- Estimated shipping timelines are provided at checkout and are subject to change.
- Pre-orders are non-refundable unless otherwise stated.
Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Orders returned because of incorrect or incomplete addresses may be subject to additional shipping fees.