Shipping policy

Shipping Policy

Last updated: 12/01/25

At MAESLUX, we are committed to delivering your timepiece securely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation, unless otherwise stated.
• Pre-order items follow the estimated production and delivery timelines provided at the time of purchase.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Origin

All orders are shipped from the United States.

Shipping Methods & Delivery Times

We offer insured and trackable shipping for all orders.

🇺🇸 United States

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (if available)

🌍 International Shipping

• Standard International Shipping: 7–14 business days
• Delivery times may vary depending on destination and customs clearance.

Shipping Costs

• Shipping fees are calculated at checkout.
• Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• Please allow up to 24 hours for tracking information to update.

Delayed, Lost, or Stolen Shipments

• While MAESLUX works closely with trusted carriers, delivery delays may occasionally occur due to factors beyond our control, such as carrier disruptions, weather conditions, or customs processing.
• If a package is marked as delivered but not received, customers are encouraged to contact the carrier directly for further assistance.
• MAESLUX will provide reasonable support to help resolve delivery-related issues when possible.

Damaged Shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Email support@maeslux.com with:
  
• Your order number
• Clear photos of the damage
• 
  

We will assess the issue and provide further assistance in accordance with our warranty policy.

Pre-Orders

• Pre-order items are shipped once production is completed.
• Estimated shipping timelines are provided at checkout and are subject to change.
• Pre-orders are non-refundable unless otherwise stated.

Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Contact Information

For shipping-related questions, please contact:

📧 support@maeslux.com